Start-up
1–5 employees · 100–200 docs/month
Characteristic
1–5 employees, 100–200 documents per month, no formal departments (or 2–3 max). May not yet have ERP or CRM. Processes living in founder heads, Google sheets, Slack history.
What's different
Most of the work is on-site auditor presence with the full team: interviews with every employee, live work observation, process-mapping workshops. Where systems exist (Workspace, Notion) — we extract signals. Where none — we reconstruct from conversations.
When this fits
You're growing fast and want to set processes before scale starts breaking them. Cheapest insurance against chaos at the 15–20-employee threshold.