Glossary · B
BPA
Business Process Automation
Automation of business processes
What it means
Business process automation uses software to carry out repeatable steps in a business workflow. It can involve application features, system integrations, workflow tools or robotic process automation. RPA is one possible technique within the broader field of BPA.
What it means for a business
A client onboarding workflow can reuse information from the sales system to prepare documents, request approvals and create accounts. People remain responsible for decisions and exceptions that fall outside the agreed automation rules.