Terms of Service

§ 1. General provisions

These Terms of Service set out the rules for the provision of electronic services by QA10 sp. z o.o. via the website qa10.io, with its English version at qa10.io/ and Polish version at qa10.io/pl/, including the rules for entering into electronic service contracts and the complaints procedure.

These Terms constitute the regulations referred to in Article 8 of the Polish Act of 18 July 2002 on the provision of electronic services ("Electronic Services Act").

§ 2. Definitions

• Provider — QA10 sp. z o.o.; company details appear below.
• Website — the website at qa10.io including all subpages and language versions.
• User — a natural person, legal person, or organizational unit without legal personality but with legal capacity, using the Website.
• Consumer — a User who is a natural person entering into a contract with the Provider for purposes not directly related to their business or professional activity (Art. 22¹ of the Polish Civil Code).
• Entrepreneur with consumer rights — a natural person entering into a contract directly related to their business activity where the contract's content shows that it is not of a professional nature for that person, as indicated in particular by the business activity disclosed in CEIDG. Protection applies within the scope of Art. 7aa(1) of the Polish Consumer Rights Act (Chapters 4, 5a and 5b, where applicable to the contract) and Art. 385⁵ § 1 of the Polish Civil Code concerning unfair contract terms; this does not confer all consumer rights. We do not require a declaration of the contract's non-professional nature as a condition of using the Website.
• Electronic Service — service provided by electronic means via the Website.
• Contact Form — form at /contact/ for submitting inquiries.
• Informational Content — articles, glossary and other educational content published on the Website.

§ 3. Type and scope of electronic services

The Provider makes Informational Content and the Contact Form available through the Website, including Q-Dev briefs and enquiries about Q-Journey and QA10 products.

These functions are free of charge and require no registration or account.

Delivery of Q-Dev and Q-Journey projects and use of QA10 products are governed by separate agreements or terms. These Terms apply to use of the website.

§ 4. Technical requirements

• a device with internet access and an up-to-date browser;
• JavaScript enabled to submit the Contact Form;
• an active email address so that we can reply to your enquiry.

If JavaScript is disabled or the form is unavailable, you can email hello@qa10.io directly. The form uses Cloudflare Turnstile to protect against spam and automated abuse and requires successful verification; blocking this service may prevent submission.

Service-related risks. Correspondence may involve phishing: someone impersonating QA10 to obtain data. Check the website address and sender; do not include passwords, access keys or unnecessary sensitive data in a brief. Be cautious with links and attachments in correspondence related to your enquiry, especially unexpected messages. Keep your browser up to date and protect access to your mailbox. The Cookie Policy explains scripts and browser storage.

§ 5. Rules of use

The User must use the Website in accordance with its intended purpose, applicable law and good practices.

In particular, the following are prohibited:

• providing content of an unlawful nature (Art. 8(3)(2)(b) of the Electronic Services Act);
• activities compromising the security of the Website, including code interference, unauthorized access attempts, denial-of-service activities;
• using the Website to send unsolicited commercial communications or any other form of spam;
• providing false data in forms or impersonating other persons.

The Provider may at any time cease providing Electronic Services to a User violating these Terms or applicable law — without prior warning.

§ 6. Starting and ending an electronic service

The contract for browsing Informational Content begins when you start deliberately using that content after these Terms have been made available. It lasts for that use and ends when you leave the Website.

The Contact Form is a one-off service. The contract for it begins when you request submission of your enquiry using the send button after the Terms have been made available. Performance ends upon confirmed acceptance of the enquiry by QA10's own sending server (Postal) for passing it to the QA10 team, not when the message is read. An error or absence of confirmation does not mean successful completion of the service; the attempt ends without confirmation of sending, and the form preserves your data and offers email contact.

You may stop before submitting. This service does not set a response deadline for an enquiry or create a project contract; it does not limit the complaints rules, including the 14-day period in § 11. Further correspondence and data retention are separate matters. Questions about a submitted enquiry can be sent to hello@qa10.io.

§ 7. Enquiries and project arrangements

Submitting the form or a brief is a request for contact. It does not place an order, conclude a project contract or make a payment. The form does not generate an automatic quote.

Project scope, price and schedule are agreed individually. A separate agreement defines the detailed terms of cooperation and rights to software produced during the project.

A successful submission means QA10's own sending server (Postal) accepted the enquiry for delivery to the team. It does not accept a commission or confirm that the message has been read. If an error occurs, the form preserves entered data and offers email contact.

§ 8. Informational Content — nature and limitations

Informational Content published on the Website (articles, glossary, methodological materials) is for educational and informational purposes only. It does not constitute legal, tax, financial, technical or business advice tailored to an individual matter. The absence of individual advice does not exclude liability arising under law, taking account of the rules in § 10.

§ 9. Intellectual property

Rights in materials available on the Website — including texts, graphics, audiovisual materials, layout, logos, marks and software — belong to the Provider or the relevant third parties, to the extent that they are protected by law (in particular under the Polish Act of 4 February 1994 on copyright and related rights).

These provisions do not restrict use allowed by law, in particular the right of quotation (Art. 29) and other forms of permitted use, including personal use within the limits of Art. 23 of the Polish Copyright Act. Statutory conditions must be met, including Articles 34–35: naming the author and source where possible, not conflicting with normal exploitation of the work and not prejudicing the author's legitimate interests. In the remaining cases, use of protected materials requires the relevant rights holder's prior written consent.

This is not a general licence to copy the entire Website or a change to QA10 product licences. Ideas, procedures and simple information are not protected by copyright as such.

§ 10. Liability

The Provider exercises due care to ensure continuity and proper operation of the Website. The Provider does not guarantee uninterrupted availability — the Website may be temporarily unavailable due to maintenance, updates, failures or circumstances beyond the Provider's control.

Subject to mandatory law, the Provider's liability for non-performance or improper performance of Electronic Services to Users who are neither Consumers nor Entrepreneurs with consumer rights is limited to actual damages incurred, to the exclusion of lost profits. This limitation does not apply to damages caused intentionally (Art. 473 § 2 of the Polish Civil Code).

Towards Consumers and Entrepreneurs with consumer rights, the Provider's liability follows the general rules of applicable law, without the limitations in the preceding paragraph and subject to mandatory provisions of applicable law.

§ 11. Complaints

The User has the right to file a complaint concerning the Electronic Services provided by the Provider.

Complaints can be submitted:

• by email — to hello@qa10.io; a helpful subject line is "Complaint";
• by post — to the Provider's registered address: QA10 sp. z o.o., ul. Mariacka 37, 40-014 Katowice, Poland.

Contact details, a description of the issue, its date and the requested resolution help us handle a complaint. A missing item or the absence of the suggested subject line does not automatically cause rejection and does not restart the response period by itself.

The Provider replies to every User within 14 days of receiving a complaint, by email or on paper as a durable medium. Under these Terms, failure to reply within this period in relation to a Consumer means acceptance of the complaint, even where Art. 7a of the Polish Consumer Rights Act does not apply to the particular free service. This does not limit any more favourable statutory rights.

§ 12. Out-of-court dispute resolution

Consumers may use out-of-court means of complaint handling and claim assertion, in particular:

• consumer dispute resolution conducted by the Provincial Trade Inspectorate competent for the Provider's place of business (Katowice) — see uokik.gov.pl;
• assistance from municipal or district consumer ombudsmen.

Out-of-court resolution is voluntary, subject to statutory obligations and the consequences of not making a statement.

After an unresolved consumer complaint, within the scope of Art. 32 of the Polish Act on out-of-court resolution of consumer disputes, the trader must provide the consumer with a statement consenting or refusing to participate in ADR, by email or on paper as a durable medium. If consenting, the trader identifies the competent entity. Within the statutory scope, the absence of a statement is treated as consent to participate in such proceedings (Art. 32(3)). This describes the legal rule, not confirmation that any particular proceedings have taken place.

§ 13. Personal data protection

The processing of Users' personal data is governed by a separate document: Privacy Policy. The use of cookies is described in the Cookie Policy.

§ 14. Changes to the Terms

The Provider reserves the right to amend these Terms for important reasons, in particular:

• changes in applicable law affecting the provision of Electronic Services;
• changes in the scope or method of providing Electronic Services;
• changes in the Provider's identification or contact details;
• clarification of provisions raising interpretation doubts.

The Provider notifies Users of changes by publishing the updated version on the Website, indicating the effective date. The new version applies to services requested by the User after the new version takes effect. The previous version applies to services contracted earlier and the claims arising from them. Changes do not alter the conditions of separate project agreements.

§ 15. Governing law and jurisdiction

Matters not governed by these Terms are subject to Polish law, in particular the Civil Code, the Electronic Services Act, the Consumer Rights Act, the Electronic Communications Law and the GDPR. The choice of Polish law does not deprive a consumer of protection under non-derogable provisions of the law of their habitual residence, where the applicable conflict-of-law rules provide that protection.

The competent court and jurisdiction for Website disputes are determined under the applicable provisions of law, preserving consumers' protected jurisdiction. These Terms do not create a choice-of-court agreement. Any provisions in separate project agreements are assessed separately.

§ 16. Final provisions

These Terms enter into force on 2026-11-12. The Terms are continuously available at qa10.io/terms-of-service/ and in the Polish language version at qa10.io/pl/regulamin/. In the event of any discrepancy between language versions, the Polish version prevails. This does not exclude the protection in § 15 or the interpretation of ambiguities in the consumer's favour.