Glossary · D
Digital Transformation
Digital Transformation
Changing how an organisation works through digital capabilities
What it means
Digital transformation changes how an organisation operates or creates value using digital technology. It can involve processes, skills, decision-making and business models as well as software. The technology should serve a defined organisational need.
What it means for a business
A business can redesign a service so that information is entered once, responsibilities are clear and decisions use shared data. Success should be assessed through the intended operational outcomes and adoption, rather than the number of new systems installed.